Location : Chessington

Hotel & Glamping Front Office Host – Full Time Availability

Chessington World of Adventures Resort, Leatherhead Road
Chessington, SURREY, KT9 2NE
United Kingdom

We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

Our Hotels & Glamping Site at Chessington World of Adventures Resort offer adventurers of all ages the opportunity to go wild. Whether it s the whole family on a short break, wanting to come up close and personal to a Meerkat, or corporate guests watching over the savannah on a working lunch, each and every one will get the same wild and friendly welcome from our hotel team.

The Front Office team is built up of three accommodation sites, Safari Hotel, Azteca Hotel and Explorer Glamping. The team roles vary from Hotel Reception, Room Requests, Night Porters, Glamping Reception and Glamping Restaurant host roles.

Hotel & Glamping Host

This role is to be a point of contact for guests during their stay. You will assist them with any enquiries that they may have to ensure high levels of satisfaction are delivered and guarantee that they are provided with all of the relevant information they need to get the best out of their stay. You will guide guests to their rooms or tents, giving them all the relevant information, they require for their WILD Adventure. While at Explorer Glamping, you will be working in the Outpost Restaurant assisting the guests with their breakfast and dinner meals.

You will meet and greet our guests as they enter the Hotel and Glamping site, providing them with help with their luggage should they need it and ensuring you are providing them with a unique service that is tailored to their individual requirements. You will deal with any guest problems, complaints or compliments and pass on any relevant information to the Reception Team Leader or Reception Manager. You will be able to provide guests with knowledge of room types, facilities and locations with the Resort. Finally, you will support the Front Office team with check in, check out and lobby hosting when busy.

Please note you must be over the age of 18 to work our night shift roles.

If you answered yes to these questions then you could be in with a chance of joining the team and enjoy some of our great benefits including a competitive hourly rate, a Merlin Magic pass, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!

We are looking for people who can work a variety shifts, full time, during
school/college/university holidays. Our positions are seasonal with contracts
on offer until November 2021, working weekends and bank holidays as required to
meet the needs of the business.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don t just take our word for it to see us in action

note, due to the influx of applications we are currently receiving we may
make the decision to close the application process early.


Should you
be successful in your application, you will be invited to a virtual interview
i.e. Skype or Zoom. 


Here at Merlin Entertainments we are proud to have a diverse
workforce, and we re all about providing equal opportunities to the whole team.
Because of this we are committed to an active all together programme which
starts with our recruitment and selection process.